Service Policy

Table of Contents

At Youngs Capital (Pvt) Ltd, we are committed to delivering high-quality, transparent, and reliable financial and advisory services designed to help our clients make informed decisions and achieve their financial goals.

This Service Policy defines the scope of our services, the standards we uphold, and the responsibilities of both our organization and our clients in ensuring smooth, professional engagements.

1. Purpose of This Policy

This policy outlines how our services are structured, delivered, and managed. It applies to all clients and partners who engage with any offering provided by Youngs Capital (Pvt) Ltd, whether through our website, digital platforms, or in-person consultations.

2. Our Core Services

We provide a comprehensive range of financial and advisory solutions designed to meet individual and institutional needs.

3. Service Delivery Standards

All services are delivered by qualified professionals in accordance with internal quality standards and ethical business practices.

We prioritize:

• Confidentiality: Client data is protected at all stages.
• Transparency: All fees, timelines, and deliverables are communicated clearly.
• Accountability: Each engagement is tracked and reviewed for compliance and performance.

Service timelines are communicated in your order confirmation or agreement and usually completed within the specified period.

Delivery timelines vary by service type and are confirmed prior to commencement.

4. Client Responsibilities

To ensure smooth service execution, clients must:

• Provide accurate and complete information during onboarding.
• Communicate promptly regarding clarifications or approvals.
• Comply with all payment obligations in accordance with agreed terms.
• Maintain confidentiality and respect professional boundaries during the engagement.

Failure to provide required information or payments may result in delays or suspension of service delivery.

5. Dispute Resolution

In case of disputes about service quality or delivery, Youngs Capital (Pvt) Ltd will review and respond within five (5) working days of receiving the complaint.

6. Payment Terms

• All payments must be made through the approved payment gateways listed on our website, including PayFast.
• Invoices will detail the scope of service, payment due dates, and applicable charges.
• Services will commence only after full or confirmed partial payment has been received.

7. Confidentiality and Data Protection

• We adhere strictly to the principles set forth in our Privacy Policy.
• All client information, including financial data and correspondence, is securely stored and accessed only by authorized personnel.
• Data is used exclusively for legitimate business purposes and handled in compliance with applicable Pakistani data protection laws.

8. Modifications, Cancellations, and Refunds

• Clients may request modifications or cancellations prior to the start of a service.
• Approved changes will be documented and may be subject to additional fees depending on the scope of adjustment.
• Refunds and cancellations are governed by our Return & Refund Policy.
• Cancellation requests submitted before service initiation may be honored; once delivery begins, cancellation may not be possible.
• Once a service has commenced or been delivered, refund eligibility will be assessed on a case-by-case basis.

9. Quality Assurance and Review

• All services are subject to internal quality checks before final delivery.
• Client feedback is encouraged and reviewed by our management team to continually enhance service quality.
• Periodic audits are conducted to ensure compliance with industry standards and company policies.

10. Limitation of Liability

While we strive for accuracy and reliability in all services, Youngs Capital (Pvt) Ltd, shall not be held liable for:

• Market volatility or external financial losses.
• Decisions made by clients based on interpretations of our advice or materials.
• Delays or failures caused by factors beyond our control (e.g., internet outages, regulatory changes, or force majeure events).

11. Policy Updates

• We reserve the right to modify or update this Service Policy to reflect operational, legal, or technological changes.
• All updates will be posted on our official website with the revised "Last Updated" date.

12. Contact Us

For any questions, clarifications, or service-related concerns, please contact: